Shipping
Shipping policy Free Standard Shipping On Orders Over $100 Australia wide only
General shipping information:
We do not include public holidays in our shipping days but pride ourselves on a speedy delivery, we will always do what we can to get your item to you ASAP.
How do I check the status of my order?
Once your order has been shipped by us, you will receive an email notification which will include a tracking number you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@frejaluxe.com.au with your name and order number, and we will check the status of the shipment.
Australia wide shipping: ships Australia wide with Australia Post and DHL Items will be dispatched within 1 business day please note we are not responsible for any delays in shipping via the shipping carrier.
We offer free standard shipping on orders over $100 (5-10 business days) or express shipping (2-4 business days in metro areas) excluding NT( NT 4 to 6 Business days) Australia wide from $14.95.
Standard shipping fee on orders Australia wide less than $100 is $8 AUD
Please note, we charge extra to ship Multiple Gift Boxes & Multiple items according to Australia Post’s rates.
Express International Post
3 to 5 Business days via DHL from $20.00